Effective Date: September 26, 2026

1. Information We Collect

When you request or use our services, we may collect information necessary to provide and manage your service, including:

Contact Information

- Your name

- Phone number

- Email address

- Service/property address

Property & Service Information

- Gate and access information

- Yard size and areas to be serviced

- Service frequency and scheduling information

- Notes needed to safely and effectively provide our services

Pet Information

- Pet name(s)

- Number of pets

- Notes regarding temperament or behavior

- Other pet-related information you voluntarily provide, including birthdays or other information that helps us provide better service

Payment & Billing Information

We may collect information necessary to process payments, manage invoices, and maintain your customer account. Payment information may be processed through third-party payment providers or our client portal.

Sloane’s Canine Cleanup does not need or intentionally collect sensitive payment information such as your full card number when that information is handled directly by our payment processor.

2. How We Use Your Information

We use the information we collect to:

- Schedule and provide pet waste removal services

- Communicate with you about upcoming or completed services

- Send service reminders and arrival notifications

- Send invoices, receipts, and billing-related communications

- Manage your customer account

- Understand your service preferences and property needs

- Respond to questions, requests, or customer service concerns

- Send promotional messages, seasonal offers, or other marketing communications when permitted

- Improve our services and customer experience

- Maintain the safety and efficiency of our service operations

3. Information Sharing

We do not sell or rent your personal information to third parties for profit.

We may share information when reasonably necessary to operate our business and provide services, such as with:

- Payment processors used to process your payments

- Client-management, scheduling, communication, or billing platforms we use to operate our business

- Service providers that help us operate our website or business

- Government authorities or other parties when required by law

We only seek to provide these parties with information reasonably necessary for the service or business function involved.

4. Text Messages, Emails & Communications

We may use the contact information you provide to send service-related communications, including:

- Upcoming service reminders

- Arrival notifications

- Service updates or changes

- Billing and payment communications

- Customer service messages

Where applicable, we may also send promotional emails or text messages.

You may opt out of promotional communications at any time:

- Text messages: Reply “STOP” to the applicable text message.

- Promotional emails: Click the “unsubscribe” link in the email.

- Directly contact us: Email sloanescaninecleanup@gmail.com or call 509-239-0432.

Opting out of promotional communications does not necessarily stop important service-related, billing, or account communications.

5. Website Information & Cookies

Our website may collect certain non-personal or technical information automatically, such as general website usage information, browser type, device information, or general location information.

We may use cookies or similar technologies provided by our website or third-party services to help the website function, understand website traffic, improve our website, or support our marketing efforts.

You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

6. Information Security

We take reasonable precautions designed to protect the personal information we maintain from unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. By providing information to us electronically or using our website, you acknowledge that no method of transmitting or storing information is completely secure.

7. How Long We Keep Information

We generally retain customer information for as long as reasonably necessary to provide services, maintain customer and billing records, comply with legal or accounting requirements, resolve disputes, and otherwise operate our business.

When information is no longer reasonably needed, we may delete or securely dispose of it.

8. Children's Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information.

9. Your Privacy Choices

You may contact us to:

- Ask what personal information we maintain about you

- Request that inaccurate information be corrected

- Request deletion of information where appropriate

- Change your communication preferences

- Opt out of promotional communications

Some information may need to be retained when required for legitimate business, legal, accounting, or regulatory purposes.

10. Third-Party Websites & Services

Our website or communications may contain links to third-party websites, services, payment providers, social media platforms, or other websites.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those services before providing them with personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

When we make changes, we may update the Effective Date at the top of this policy and, when appropriate, notify customers by email or through our website.

Your continued use of our website or services after an updated Privacy Policy is posted constitutes your acknowledgment of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Sloane’s Canine Cleanup

📞 509-239-0432

📧 sloanescaninecleanup@gmail.com

🌐 www.sloanes-caninecleanup.com

Your dog’s business is our business.